Purchased two of the Winter Jackets for my two dogs. One was not big enough and when I contacted them they did give me a small credit of $5.00 or so but did not offer to allow me to return the item. The second one that I purchased, came apart after a week and when I contacted them and sent them a picture of the damage they never responded. Definitely would not buy from them if not for there return policy, but the poorly made item itself. They are getting the two star because they at least attempted to assist when I initially contact them.